It’s not just about the luxurious hotel or the fine dining restaurant that travelers are staying in or eating at.Â
The greatest obstacle for travelers is knowing where to go, who to trust, and how to ensure a seamless experience from start to finish. With the increasing demand for custom travel, many high-net-worth individuals have come to rely on one trusted expert who can take care of all aspects of their travel. This growing demand drove Matthieu Schon, Founder and Luxury Entrepreneur, to create Matt Concierge, an international luxury travel and lifestyle concierge that helps clients experience carefully planned journeys to some of the most coveted and popular travel destinations around the globe.Â
From inspiration to planning the next luxury getaway, travelers can immerse themselves in Matt Concierge’s stories on Instagram, where the brand regularly shares some of the world’s top luxury destinations.Â
A Business Built on Real Industry Experience
Creating Matt Concierge wasn’t that quick and easy. Prior to launching the business, Matthieu worked in luxury retail, digital marketing, private aviation, and premium lifestyle companies for over a decade.Â
It was this practical experience that gave him insight into the expectations of his target market, the luxury traveler, as well as the problems they often face. Even for those who traveled with substantial budgets, he remarked that they had difficulties finding accommodations in the places they would most like to stay. Even during the off-season, hotels were booked to capacity, popular restaurants had long waitlists, and arranging transportation between several destinations was often daunting.Â
A large number of travelers also used online recommendations that were not necessarily aligned with their personal tastes. Instead of providing booking services, Matthieu thought that travelers needed someone who could understand their expectations and provide trusted guidance before and during their journey.Â
More Than Reservations
Matt Concierge operates throughout Europe, the Middle East, and North America with a deep understanding of some of the world’s most renowned holiday destinations, such as Saint-Tropez, Monaco, Cannes, Mykonos, Dubai, Paris, Capri, Sardinia, Ibiza, Courchevel, and St. Moritz. The company’s philosophy goes beyond making reservations.Â
Each suggestion is tailored to the client’s personality, travel objectives, group dynamics, and the sort of ambiance they are looking for. Matthieu says luxury isn’t about choosing the highest priced option. Rather, it’s about getting honest advice, saving precious time, avoiding needless stress, and believing that no detail is too small to be managed.Â
Building Trust Around the World
The establishment of an international concierge business was fraught with difficulties. The branding, the sales funnel, the supplier network, the payment mechanisms, the customer service, content, and internationalization had to be developed separately for every single aspect of Matt Concierge. Meanwhile, the company also had to earn confidence in an industry where discretion and reliability are crucial. Constant coordination is also needed when managing luxury travel.Â
Clients tend to visit multiple countries during a single trip, while working with multiple hotels, restaurants, transportation services, and event managers. Building solid relationships, planning well, and reacting to changes promptly are essential to provide a seamless service. Those efforts have helped to propel Matt Concierge’s business toward an international clientele and establish a network of luxury events, yachts, private aviation, luxury transportation providers, and luxury hotels around the world. Â
The company boasts over 139,000 followers on Instagram who follow its luxury travel content on a regular basis and are highly engaged with the brand. Â
Why Personal Service Still Matters
While technology has made travel planning more accessible than ever, Matthieu believes it cannot replace the value of human expertise. While online research can generate an infinite number of suggestions for venues, sometimes it takes experience, not algorithms, to know which destination will best suit a client’s needs.Â
Good recommendations are still better than just promoting the most popular options, and good industry connections are still effective at providing outstanding service. This tailored solution is more critical than ever as luxury consumers prioritize experiences, convenience, and authenticity over material goods.Â
The company’s mission is to know the traveler before suggesting the trip. For those with a passion for travel, the brand is also on TikTok, where Matt Concierge posts luxury travel ideas, destination highlights, and behind-the-scenes glimpses of some of the world’s most coveted destinations.Â
Looking Toward the Future
Matt Concierge is continuing to expand, but its mission continues to focus on quality rather than quantity. The vision for the future is to further strengthen existing partnerships with top lodging, restaurant, aviation, tourism, and luxury companies, while maintaining the high level of service that clients have come to expect. Matthieu also wants to become a recognized name in luxury travel, hospitality, concierge services, and emerging trends in travel.Â
Rather than becoming a mass-market travel agency, Matt Concierge intends to grow carefully, maintaining the level of trust, discretion, and personal touch that define exceptional concierge experiences. For more information about Matt Concierge’s bespoke luxury travel, head over to the Matt Concierge website and find out how bespoke travel experiences can change the way people travel.
